FAQ

How long does order processing take?

Orders are typically processed within 1–3 business days before being shipped.

How long does shipping take?

5-10 business days

Delivery times may vary slightly depending on your location and carrier conditions.

Do you offer free shipping?

Yes! We offer FREE Shipping on All Orders

Where do your products come from?

At WillsPaw, we work with a network of trusted suppliers and fulfillment partners to ensure every product meets our quality standards before reaching your pet.

Will I receive a tracking number?

Absolutely! As soon as your tracking information becomes available, you'll receive an email with your tracking number so you can follow your package every step of the way.

Can I cancel or change my order?

Yes. You can request changes or cancellations within 12 hours of placing your order. After that, your order may already be in processing.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery and include photos of the item. We'll work quickly to make it right.

What is your return policy?

We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, contact our support team within 30 days of receiving your order, and we'll guide you through the return process.